Privacy Policy
PRIVACY POLICY
1. Introduction
Growing Smiles Dentists ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.growingsmilesdentists.com), book appointments, or receive treatment at our clinic located at #113/3, Ground Floor, Next to Spectra Palmwoods, Nallurahalli Main Rd, Whitefield, Bengaluru, Karnataka 560066. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
Personal Identification Information: Name, date of birth, gender, address, phone number, email address, and emergency contact details.
Medical and Dental Information: Dental history, current oral health status, medical conditions, allergies, medications, treatment records, X-rays, and clinical photographs.
Payment Information: Billing address, payment method details, and transaction history. We do not store complete credit card or UPI details on our servers.
Website Usage Information: IP address, browser type, device information, pages visited, and cookies (see our Cookie Policy for details).
Communication Records: Emails, messages, feedback, and survey responses you share with us.
3. How We Use Your Information
We use your personal information for the following purposes:
To provide dental treatment and ongoing oral healthcare services.
To schedule, confirm, and remind you of appointments.
To communicate with you regarding your treatment plan, follow-up care, and clinic updates.
To process payments and manage billing.
To comply with legal and regulatory requirements as a registered healthcare provider.
To improve our website, services, and patient experience through analysis and feedback.
To send you important health-related information and promotional offers (with your consent, which you can withdraw at any time).
4. How We Protect Your Information
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our digital records are stored on secure, encrypted servers, and our physical patient records are kept in restricted-access areas. All our staff members are trained on patient data confidentiality and are bound by strict privacy protocols.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances: (a) with your explicit consent; (b) with trusted service providers who assist us in clinic operations (under strict confidentiality agreements); (c) when required by law, court order, or regulatory authority; (d) to protect the rights, property, or safety of Growing Smiles, our patients, or the public.
6. Data Retention
We retain your personal and medical records for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with applicable Indian healthcare regulations. Dental records are typically retained for a minimum period as required by law. When your information is no longer required, we will securely delete or anonymise it.
7. Your Rights
As a patient, you have the right to:
Access the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal data, subject to legal retention requirements.
Withdraw consent for marketing communications at any time.
File a complaint with the relevant data protection authority if you believe your privacy rights have been violated.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookie Policy available on this website. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Growing Smiles Dentists #113/3, Ground Floor, Next to Spectra Palmwoods, Nallurahalli Main Rd, Whitefield, Bengaluru, Karnataka 560066 Email: frontoffice.growingsmiles@gmail.com Phone: +91 93193 73963